Registration

Q.1 How do I register ?

One can register by clicking on “Sign in/Register” link on the homepage. Please provide your information in the form that appears.

Q.2 Are there any charges for registration ?

No, Registration is free of charges.

Q.3 Can I have multiple registrations ?

You can associate your E-mail address and Contact number to one account only.

Orders

Q.1 How do I order ?

- Sign into your account - Find the items you want to buy by searching/browsing our Shop by category.
- Add all the items you wish to purchase to your cart with the “Add to Cart” button
- Click on "View Cart & Check Out", and Proceed to Checkout
- Enter your shipping information and select that address
- Select your payment information and click the “Continue” button to complete the transaction

Q.2 Can I change my delivery address after placeing the order ?

No, you cannot change your delivery address after your order is been placed.

Q.4 How do I add or remove products after placing my order ?

Once your order is placed you will not be able to make changes in your order.

Q.5 How do I check status of my order ?

You can check the status of your order by going to My Account > My Orders > Check if your order is processing or completed.

Q.6 What is the minimum order for delivery ?

The Minimum order value for placing an order is Rs.499/-. There is a delivery charge of Rs.50/- for every order.

Q.7 How to order items from my previous orders ?

Sign in to your account > My Account > Dashboard > My Orders > Reorder

Q.8 How do I know If my order is confirmed ?

When you have successfully placed an order, you will see an order confirmation page. You can also check by going to My Account > Dashboard > My Orders to see your order details.

Q.9 How do I know If products from my order are unavailable ?

When a product from your order is unavailable, you will receive a Call/E-mail from our Customer Care.

Q.11 What do I do when I don’t receive some products in my order ?

We try to ensure availability of all products on our website. However due to unforeseen issues as explained previously, there is a possibility that we may not be able to supply a product after it was ordered by you. Our customer care team will Call/E-mail to inform you about the products that cannot be delivered.

Shipping & Delivery

Q.1 How do I change my shipping address ?

You can change your addresses by Signing into your Account > My Account > Addresses > Edit Address you want your order to be delivered to or Add a new Address by Clicking on +”.
Once the order is been placed, shipping address can't be changed.

Q.2 Do you deliver to multiple addresses ?

We only deliver to the address specified on the order. If you’d like us to deliver to multiple addresses, split up your purchases and send them as separate orders to different addresses. You can store multiple addresses in the My Account section.

Q.3 Can someone else receive my order on my behalf ?

Yes, another person can receive your order on your behalf at the address.

Q.4 How to know If my order is going to be delayed ?

In case of delay, our customer support team will keep you updated about your delivery.

My Account

Q.1 What is My Account ?

'My Account' enables you to view your Order History from Dashboard, update your profile details, add products in wishlist to your cart as well as Change your password.

Q.2 How do I change my password ?

To change your password:

Sign in to your account > My Account > Profile > Change password > Enter Current, New password and Confirm password > Click on Submit button

Q.3 How can I change my registered mobile number ?

To change your registered mobile number, you must contact our customer care team.

Payments

Q.1 What are the modes of payment ?

You can pay for your orders using the following modes of payment.

a) Card on delivery
b) Credit and Debit cards(VISA/Master card/ Maestro Card)

Q.2 Are there any hidden charges ?

All the products listed on the website will be sold at Indian Rupees either at MRP (Inclusive of all taxes) or at an Offer/Discounted price with taxes, unless and otherwise specified.